POLICIES

 

Where to Meet 

For our program classes and workshops, go into the Kilburn Mill building through the orange door which is at the opposite end of the building from the main entrance it will say 101 West Rodney French Blvd. near Globe Furniture, go up the stairs to the 2nd floor, look to the right and see a little sofa ...head toward the sofa and see a big blue wall...we are on the other side of that wall!  We'll be meeting in Studios # 2-60.

 

Course Registration and Confirmation

You are officially enrolled, and your name is placed on the class roster as soon as we receive your online or in person registration form and payment. Please note that we do not send written confirmations, but you will receive one automatically after you register. Unless we contact you, please assume that you are enrolled in the class(es) of your choice. Students will be notified days ahead, in the event their courses aren’t running due to lack of enrollment. Classes will run usually with a minimum of 4 students. Most classes and workshops reach capacity at 12.  Please always check the materials list/fee to ensure you're prepared for the workshop/class

 

Who can take Classes/Workshops?

NB-ACE courses are open to participants 10 years of age and older, some classes are pretty sophisticated, and many young folks would do well in them, but we ask that parents or a guardian accompany children under 14 and if they do, they must register as well unless stated.  We have not begun our children's program yet, but when we do, we promise it will be outstanding !! 

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Snow Days

The NB-ACE follows the closing scheduling for New Bedford Public Schools. If they are closed for snow, we are closed that day, including evening courses. Teachers are required to make up classes which were cancelled due to snow days by the end of the winter semester.

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Registration

If possible, please register early to ensure that classes will run and to secure a seat in the class. Registration will close 3 days before the beginning of each class or workshop. Classes and workshops are staggered to begin at various times throughout the month. Please look for upcoming and pop-up events on our website: http://www.nbartsandculturalemporium.com  You'll be happily surprised if you check us out often !!  

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Discounts

We offer several select classes and workshops which offer “bring a friend” at 50% off! The friend pays only half of the class fee. This does not include materials or modeling fees if any.  We also have Thrifty Thursdays and sometimes even FREE offerings (which need registration, so there are no surprises !)

 

We also have an awesome policy which is that The Fifth workshop you attend is FREE !!  We'll have proof of your registration to help you along and remind you when your 5th class is coming up ! 

 

Materials 

Unless a class states that Materials are included, All students are responsible for materials which should be purchased prior to class or can be bought from instructor and are to be paid directly to the instructor at the beginning of the class or workshop.  Look at your class on the website carefully and click on the little + sign next to the word materials under class description.  There you will find out what you need to bring.

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Cancellations

It is extremely uncommon, but the program reserves the right to cancel classes that are under-enrolled, to change dates, times, and locations when necessary, and to substitute instructors. We will contact you with all cancellations and changes to course dates, times and locations.

 

Wait list

All classes are limited to 12 unless otherwise noted. If the class you wish to register for is filled, you will be placed on a wait list. Our office will contact you if space becomes available. Please note: you are not officially enrolled if you are still on the wait list.

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Refunds

Can only be granted before the start of class with the following criteria:

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• Must be three (3) full business days (Mon-Friday) before the class. A $10 processing fee will be deducted.

• We will refund your full tuition IF…

• Your course is cancelled due to low enrollment. In this case, you will receive a Full refund.

• Food Classes/Workshops: In order to receive a refund for a food course we must have at least three (3) business days’ notice in advance of the starting time of the class. No refunds are given after this time.

• No refunds are given for changes to locations or instructors. Refunds will not be given for rescheduled workshops.

• Refunds will not be given in cash. Refunds will be issued by check and will be processed within 5 - 7 business days.

• We regret that NO refunds or partial refunds are allowed after the start of classes.

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Transfers

You may NOT transfer to any other class/workshop offered during the term. It may be possible to transfer before classes start, but must notify us in person one week prior by calling or texting 774-628-6415 or calling  774-202-6848.

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Liabilities

Participants in the NB-ACE programs do so at their own risk and agree to sign the liability waiver form before the start of class. NB-ACE CANNOT be responsible for personal property left in or around the building.

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Parking

Parking is available on the street, park on the end of the building near Globe Furniture, there's on street parking on both sides of the street, and sometimes you may have to walk a block or less to get in. Parking is always at the vehicle owners’ own risk and the NB-ACE accepts no responsibility for tickets, towing or any other vehicular mishaps.

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Happiness and Satisfaction

We are sincerely very intent on your joy and satisfaction. We encourage communication. If you need help with anything, please ask. If you have an issue or are disgruntled at all, please talk to Karen or someone on the staff. We want this to be a positive, encouraging, enriching environment. This is a low drama Zone !