PROTOCOL 

 

Where to Meet 

For our program classes and workshops, go into the Kilburn Mill building through the orange door which is at the end of the building AWAY from the main entrance it will say 101 West Rodney French Blvd. See an ORANGE door that says Mattress Hand Up.  Enter there and go up the stairs to the 2nd floor, look to the right and follow the small YELLOW signs for NBACE!  We're right behind the Mural.  We meet in Studio 260.  Occasionally in the summer, we'll meet "off campus" Because our ceilings are 20' high, and our walls are only 12' high, we cannot have air conditioning, so in the summer, we meet at 148 Butler St. where it is air conditioned, and only 3 minutes from Kilburn Mill !  

Course Registration and Confirmation

You are officially enrolled, and your name is placed on the class roster as soon as we receive your online or in person registration form and payment. Please note that we do not send written confirmations, but you will receive one automatically after you register. Unless we contact you, please assume that you are enrolled in the class(es) of your choice. Students will be notified  a day ahead, in the event their courses aren’t running due to lack of enrollment. Classes will run usually with a minimum of 4 students. Most classes and workshops reach capacity at 12.  Please always check the materials list/fee to ensure you're prepared for the workshop/class

Who can take Classes/Workshops?

NB-ACE courses are open to participants 10 years of age and older, some classes are pretty sophisticated, and many young folks would do well in them, but we ask that parents or a guardian accompany children under 14 and if they do, they must register as well unless stated.  We have not begun our children's program yet, but when we do, we promise it will be outstanding !! 

Snow Days

The NB-ACE follows the closing scheduling for New Bedford Public Schools. If they are closed for snow, we are closed that day, including evening courses. Teachers are required to make up classes which were cancelled due to snow days by the end of the winter semester.

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Registration

If possible, please register early to ensure that classes will run and to secure a seat in the class. Registration stays open usually for most classes until the day before the beginning of each class or workshop. Classes and workshops are staggered to begin at various times throughout the month. Please look for upcoming and pop-up events on our website: https://www.nbartsandculturalemporium.com  You'll be happily surprised if you check us out often ! 

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Private Parties, Corporate Bonding Events 

Just give us a call 774 628 6415 and we'll talk it through and schedule you in and create a registration all your own for your event.  You may request any of the multitude of activities we offer as your project for the event, and we can help you plan for your event, even shop and decorate once we're sure of the colors etc.  Bring a cake and/or cater it, we can even help with that.   We've got a wonderful, inspiring space to hang out in.  We've had many outstanding times and we can make it quite entertaining, or as zen as you'd like.

Discounts

Occasionally we'll offer select classes and workshops which offer discounts such as “bring a friend” at 50% off! The friend pays only half of the class fee. This does not include materials or modeling fees if any.  We also have Thrifty Thursdays and Frugal Fridays and sometimes even FREE offerings (which need registration for a head count and to know how many materials etc. to have on hand)

We also have an awesome policy which is that The Fifth workshop you attend is FREE !!  We'll have proof of your registration to help you along and remind you when your 5th class is coming up ! 

Materials 

NBACE is pleased to offer most workshops with materials included.  That way, you don't have to invest in expensive tools and materials etc. before experimenting with the activity.  Occasionally, we'll ask you to bring rags, or your own t-shirts etc., but we are allowing you experiment with the materials and decide if you like the skill before investing in the supplies.   However, if an instructor requires materials, for example sewing may ask for you to bring your own fabric, they will add it to their page on our website.  

 

Cancellations

It is extremely uncommon, but the program reserves the right to cancel classes that are under-enrolled, or to change dates, times, and locations when necessary, and to substitute instructors. We will contact you with all cancellations or if we need to make changes to course dates, times and locations.  You are welcome to choose a different workshop at the same cost or to get a refund.  

Wait list

All classes are limited to 12 depending on the cost of materials involved, instructor, or unless otherwise noted. If the class you wish to register for is filled, you will be placed on a wait list. Sometimes our instructors are willing to have another class for the spillover registrants.  Our office will contact you and let you know asap. Please note: you are not officially enrolled if you are still on the wait list.

Refunds

Can only be granted before the start of class with the following criteria:

• Must be three (3) full business days (Mon-Friday) before the class. A $10 processing fee will be deducted.

• We will refund your full tuition IF…

• Your course is cancelled due to low enrollment. In this case, you will receive a Full refund.

• Food Classes/Workshops: In order to receive a refund for a food course we must have at least three (3) business days’ notice in advance of the starting time of the class. No refunds are given after this time.

• Rrefunds can't be given for changes to locations or instructors. Refunds can not be given for rescheduled workshops.

• Refunds can not be given in cash. Refunds will be issued by check and will be processed within 5 - 7 business days.

• We regret that NO refunds or partial refunds are allowed after the start of classes.

• Students may apply their course fee to another course of equal or lesser value or pay the difference if it's more.  This also requires at least 3 days notice for transfers.  Transfers are not accepted for no-shows or last minute cancellations.

Transfers

You may transfer your registration to another class/workshop offered during the term if you change your mind. It may be possible to switch it up before classes start, but you must notify us by text/phone or email one week prior.

Liabilities

Participants in the NB-ACE programs do so at their own risk and agree to sign the liability waiver form before the start of class. NB-ACE CANNOT be responsible for personal property left in or around the building.

Parking

Parking is available on the street, park on the end of the building near Globe Furniture, there's on street parking on both sides of the street, and sometimes you may have to walk a block or less to get in. Parking is always at the vehicle owners’ own risk and the NB-ACE accepts no responsibility for tickets, towing or any other vehicular mishaps.

Happiness and Satisfaction

We are sincerely very intent on your joy and satisfaction. We encourage being open to having a TEACHABLE SPIRIT and We encourage communication. We are grateful for you and hope that you We are here to teach you, enable you and encourage you.  If you need help with anything, please ask. If you have an issue or are disgruntled at all, please talk to Karen or someone on the staff. We want this to be a positive, encouraging, enriching environment. This is a low drama Zone !